Refund Policy
Effective 17 October 2026. 7-day refund guarantee, with the conditions below
This Refund Policy applies to all digital products available for purchase through our website. By completing an order, you confirm that you have read, understood, and accepted the terms stated below.
Digital Product Notice
Because our products are digital, they can’t be returned like physical goods. Instead, every purchase is covered by our 7-day Risk-Free Promise below. Downloading the theme to try it does not affect your right to a refund within those 7 days. Outside the conditions in this policy, purchases are final.
Our Risk-Free Promise
We understand that technical difficulties can arise, which is why we offer our Risk-Free Promise:
“Having trouble setting it up? We’ll take care of it for you. And if you’re not completely satisfied with it, you can receive a full refund.”
To protect against misuse and maintain a fair process for everyone, all refunds remain subject to the conditions outlined below.
Refund Eligibility
To qualify for a refund, customers must meet all of the following requirements:
- The refund request must be submitted within 7 calendar days of the original purchase date.
- The customer must contact our support team first to request assistance or help with setup.
- The customer must cooperate sufficiently to help resolve the issue, including providing relevant information such as the store URL, screenshots, or a description of the setup problem.
- If the theme has been published on a live store, it must be unpublished and deleted before the refund is completed.
- The customer must not have initiated a chargeback before contacting our support team.
- Every refund request will be evaluated individually on a case-by-case basis.
Approved refunds are returned in full to the original payment method. Once a refund is issued, your license ends and the theme must be removed from your store and deleted.
Circumstances Where Refunds Will Not Be Issued
Refunds will not be provided in the following situations:
- The customer expresses dissatisfaction without explaining the issue or giving our support team an opportunity to provide assistance.
- The request is made more than 7 calendar days after the purchase date.
- The customer opens a chargeback or dispute instead of contacting our support team first.
- The customer has shared, resold or redistributed the theme, or otherwise broken the License Agreement.
Dispute Handling
If a dispute or chargeback is initiated without contacting our team beforehand, we will provide the payment processor with the following records to demonstrate that we have acted in good faith and fulfilled our obligations:
- Download logs.
- Records of communications.
- Details confirming agreement to this policy.
- Support correspondence and messages.
Contact Information
All refund requests and support-related inquiries must be directed to the following contact details:
- hello@Kudakero.com
- Business Name
- Kudakero
- Product Type
- Digital Website Theme
- Business Location
- Egypt. Online-based business (remote support only).
Final Statement
By purchasing a product from Kudakero, you confirm that you have read, understood, and fully agreed to this Refund Policy. We reserve the right to modify or update this policy at any time without providing prior notice.